Delivery/Returns Policy

We at Discount Pain meds do our best to make sure our products are described and represented accurately. If you receive a product that differs from the description on our site and you are discontented with the product you receive, you have 7 days from the date of dispatch to return the product to us.

If your goods should arrive in a damaged state, please contact us with your invoice number and purchase details and your goods will be replaced free of charge.

If for any reason you are unsatisfied with the product you receive and want to return them, Discount Pain Meds will credit you the purchase price of the product towards the purchase of another product.

If you wish to return goods we request that they are returned in the same condition that they were dispatched, and in their original packaging. Please include the delivery slip and a brief explanation of the reason for the return.

Discount Pain meds cannot be held responsible for the actions or delays caused by our appointed shipping agents however if your order does become lost however, your order becomes lost then we do offer a limited guarantee. We offer to replace your order, free of charge, one time only. Alternatively we will refund you 50% of the order total cost for any order that you failed to receive.

Products must be packaged securely. We recommend the use of postal courier services to enable track and trace of the returned items, this will be at the customers expense. We cannot refund or credit goods sent unless you provide us with a track and trace number from a reputable courier company. Also we cannot be held liable for the failure of the ordinary postal system. For any further information regarding returns please contact us.

Please return products to:
Discount-Pain-Meds
C/O P.O. Box 36111
Moera
Wellington
New Zealand